Frequently Asked Questions

FAQs can differ per location

The FAQs below are the same for all locations unless otherwise noted. Please pay close attention when reading.

Sizes range from youth 9 to men’s 13.

All of our rinks are a true ice-skating rink with professional quality real ice powered by commercial chillers

No, we don’t rent them or allow them on the ice due to the danger they can create for other guests. Our insurance doesn’t cover us for issues related to any kind of training assistance device.

Hours are different for all locations. Please check our location specific pages for updated hours.

There are no refunds available, but all booked tickets can be moved to a future date. To request a transfer visit our contact page and fill out the transfer request form. If there is a weather cancellation your tickets will automatically be transferred to any future date. You do not need to select a date, simply show up at the box office with your tickets and we’ll get you on the next session.

Yes, we sanitize all skates before and after use for your safety.

Yes, all locations will have room to sit or stand by the rink and cheer on your kids. Some locations will feature bleachers, fire pits and adirondack chairs. Visit your location specific page for details.

Pricing varies by location, but is generally in the range of $12 for a 90 minute skating session and $10 for skate rentals. We will also have discounts and extended skating sessions throughout the season. These will be announced on each location’s specific page. For best pricing we recommend you buy online in advance.

For the most part, tickets and skate rentals will be available at the door but there may be a wait to get on the ice. We recommend purchasing tickets and rentals at least 48 hours in advance to secure you guaranteed ice time especially on weekends and during the busy holiday season after school lets out.

Although we take walk ups every day, we must monitor the amount of people allowed on the ice at any one time for your safety. To ensure your skating session, its best to book online in advance.

A small service fee and state sales tax.

Yes, we’ll have theme nights, discount promotions and live music events throughout the season. Please keep an eye on your local rink specific page on our website for details.

Yes, we are currently offering a season pass good until the last day each rink is open for the season, season passes are $99 and are good for unlimited skating sessions. These passes are good for the pass holder only. Season passes will sell out at some point in December. 

We accept all major credit cards, some locations accept cash. We urge customers to buy ahead online though as skating sessions on peak days can sell out.

No, you can show your tickets on your phone, or we can access your name on a list in case you can’t find it.

Yes, but must be kept on a leash at all times. They also need to be well behaved. 

No, parking is free. Most locations have a lot and street parking available. We are collecting donations for parking at our Delaware County location that goes to the DCVMA.

No, there is no fee to enter. You do need to pay for skating and skate rentals.

Absolutely, bring your own skates and there is no rental fee.